FAQs

Please refer to this page.
Please refer to this page.
No, not straight away. If you are unable to provide your own laserable files we can create these for you, but because of the way the laser cutter works, we can't quote before we have these files. Sorry!
Yes. Find out how we can help you on this page.

Samples

Absolutely! There's always off cuts so we don't mind popping these in with your order, just ask!
As we mentioned before, our minimum order is £30.00 so we would advise you to layout a sample file that reaches this minimum if you are looking to test a design before getting it cut in bulk.
Yes! All of our materials are available to purchase as swatches in our shop.

This is a service we have introduced to help with ‘ink rubbing’, or using paint in the engraved areas of your laser cut pieces.
All acrylic comes with a plastic protector layer which cannot be engraved through, as it will create ‘hazing’ or scorch marks.
We remove this protective layer and replace it with tape, which can be engraved through. This creates areas which are masked off, leaving the exposed engraved area ready to paint. Speeding up the process of painting your acrylic pieces and reducing the amount of material that needs to be cleaned up afterwards.
If you would like Premium Engraving, please let us know so we can factor it into your quotation.
Double sided tape is for those of you that hate gluing! This is an industrial strength tape that we can apply to your jewellery backing plates, or any other application you think this would be useful for.
The adhesive covering will be applied across the whole shape and cutting sheet, so bear this in mind if you have holes cut in a top layer that would be attached.
This tape is good for colours where glue shows through easily, we’re not saying it’s completely invisible but it can make gluing frost a lot easier without any noticeable markings.
As the tape is applied before the sheet is cut, and is cut to the exact shape of your design, there is a little bit of clean up (caused by a sticky residue) needed around the edges once it is glued. However this is minimal and easy to do.

If there's an acrylic or laserable material that you have seen elsewhere, we will do our very best to source it for you... Although sometimes this can take some time, or we may ask you to place a higher minimum order if we able to get it for you.
As long as it's not toxic, we can give it a go. If it's a new material to us then we ask for a sample to see if we can get the optimum laser settings for you (no burnt edges, flashback etc).
The thickest acrylic we can cut is around 10mm, the thickest wood we could cut would be 6-8mm depending on the type of wood.
Nope. We can laser engrave anodised metal, but we can't cut metal. Sorry!
Nope. We can laser engrave glass, but we can't cut glass. Sorry!
Please refer to our guide on this page.

You only pay for what you use, we use the dimensions of your artwork in our big materials spreadsheet to work it out.
Kind of. Our minimum order is a £30.00 so if you meet that, there's no need to order in bulk. Quotes for pieces vary from the amount of detail, engraving and materials used, but no we don't have a 'per piece' minimum.
Our current lead times (see banner on website) are calculated from when the invoice has been paid. There is a 'Dispatch Date' on all invoices produced.
We offer collections from our Brighton Studio located in Vantage Point. We’re Unit 13, on Level 4, let us know when you place your order if you’d like to collect and we can arrange a collection time.
We ship orders nationally and now internationally (due to popular demand!) at standard rates via Royal Mail Signed For, Parcelforce (based on the weight of your order), or UPS. If you prefer a different courier just let us know.